We are committed to 100% customer satisfaction. Ranked #1 in customer satisfaction by Trane CSI Survey Center, we strive to deliver personalized customer service in addition to quality air conditioning services and products.
We would like to share customer experiences with Kron & West Air Conditioning.
I would highly recommend Kron & West. Very professional, reliant and friendly. My new system was installed in 1 day. Corey was very good at guiding me through the process and his follow up was extremely professional and he answered all my questions to a T. They left my property and house very clean, like nobody was ever there. Thank you for a great job!
“Thank you, Merry Christmas. The crew did a great job!”
Shane & Gail C.
“You’ve been a great big help with our new air conditioning system. Michael Roy, you deserve a great big thank you! Thank you for all of your hard work with the install of our new air conditioning system. We really appreciate how fast & clean everything went. Again thanks to Kron & West and team members like you.”
The McCullough Family
“We highly recommend Kron and West. When our AC went out everyone we dealt with was fantastic. The tech who first came to the house was very knowledgeable and gave us our options. Then Bob, their comfort specialist, came and we ultimately decided to replace the unit. We never felt any pressure during the process. When the guys came for the installation, it was completed efficiently and quickly and when they left everything was spotless. They went the extra mile and assisted us with contacting Duke Energy with regard to the rebates available. We will always use and recommend Kron & West.”
“We recently had both of our air-conditioning units and all of our ducting done by Kron and West. They were recommended to us by family members and we are so happy that we went with them. Prompt, courteous, honest and reliable is how I would describe everyone I came into contact with during the work. This is the company that I let in my house while no one was home and they took care of it like it was their own. Their work was 100% done with they said it would be done and the cost was exactly what they quoted us. I would highly recommend going with them before considering others.”
“The best and most honest ac guys around. Just had them install my new ac that went off without a hitch. Prior to this, had been using them to service my 22 year old unit that was no longer efficient. Other ac companies always said “you need a whole new system”. Kron West said its working fine, it’s just not as efficient as newer systems, so do what’s best for you. After coming home to a tripped breaker and a hot house one too many times, decided it’s time. Great job, great company, very honest.”
“Kron & West has given us eleven years of excellent service and maintenance. Our system needed to be replaced, and Bob Shiminske, the same representative I used over a decade ago, designed our new system and made certain that we were taken care of 100%. It’s rare that one could trust a company as much as I do Kron & West. They are absolutely profession and understanding of the customer’s needs. They are the BEST, and I am happy to recommend them to all. Thanks, Bob and crew.”
“After I bought my new system about five years ago at my old house from Kron & West, I knew there was still only one company to call for my new house when looking at my options. The current system is so old it doesn’t even have a serial number and wasn’t keeping up with the heat of the day. Herbert, the technician that came out last night was pleasant and professional, even at 8pm. I didn’t put the call in until after 4:30pm and the gentleman on the phone was great to deal with as well. Herbert and I discussed my options and he even gave me tips for inside the house regardless of cleaning the old or buying a new system. After deciding to get a price quote instead of cleaning, the tech went to his car and called to schedule an appointment for a sales person. Bob was at my house at 8am the next day. I worked with Bob at my previous house and he remembered me and the system I had put in five years ago. Bob went around the house after examining the current system, explained my current duct situation along with the filter set-up. Again, regardless of buying anything, Bob explained what I needed to do to help the current system run more efficiently. He even opened up some of the vents he noticed that were not completely open. Kron & West is a class act and will have my business for as long as I’m a Floridian!”
“Kron & West provides exceptional service!!! I had issues with the ducts in my newly purchased home and they sent a team out to assess and replace as needed. I also had issues with my heat and they were super responsive and solved the issue the same day. The technicians were knowledgeable and professional. I would highly recommend Kron & West!”
“You and your staff are wonderful! I’ve had contracts with you now for 2 homes for almost 10 years and I would NOT use any other company. You’re honest, fair, professional, punctual and you’re totally all about flexible solutions when potentially costly problems arise. And this is for a family run business well established for years on Tampa Bay, very kind to both their customers and to their community. Love you guys.”
“My first contact with Kron & West was Saturday July 24, 2016. I was cheerfully greeted by Bob as potentially needing a complete new system, however upon his inspection of my current American Standard unit it was easily determined that I had been misdiagnosed by my previous a/c repair company! He then set me up with the Kron & West service techs and they were at my home within 30 minutes of Bob contacting them! Bravo, what an operation you all have, and so efficient! Chris and Brian were just relentless in diagnosing my issues and worked several hours, step by step to finally get my system up and running .The service department is the Best of the Best of any that I’ve encountered. Although a few hours later my main breaker started kicking off on start up. I called Brian and within 15 minutes Chris was back and replaced the 30 amp breaker and spent 4 to 5 more hours just scouring every component of that system over and over just to make absolutely, that me, the Customer would have a working system complete for my weekend. I was just simply amazed with the dedicated, hardworking, highly skilled personnel you have assembled together. Chris and Brian are such stand out guys and just never quit until the job is complete ! Well, you all have earned my utmost respect and I will be, from this day forward, a lifelong customer of Kron and West for all my a/c needs. Thanks Again to all of you that took care of me over the weekend and a Huge Shout Out to Brian & Chris.. YOU 2 GUYS JUST ROCK.”
“We were extremely pleased with our tech..Chris and his dispatcher Ryan. Chris followed up on a problem and came back to solve the issue. He was very courteous, customer friendly and very knowledgeable about the equipment recently installed by Kron. Ryan was very personable in setting the appointment making it convenient to our needs. We would highly recommend Kron to our friends. Thank you for the service! It’s a pleasure to have experience with a business in Florida that is very dependable!”
“I called Kron & West A/C to check my a/c that was making 2 strange noises – tapping and water running. The a/c was working fine otherwise. These noises were heard both before and after they left, but not while they were here. However, THEY KNEW WHAT WAS CAUSING THE NOISES. (The previous a/c company I called who did a checkup and minor repairs had no idea what the cause was.) I paid for the service call and felt satisfied that what I had would not cause any problems. John and Brad were professional and knowledgeable. They did a thorough inspection of my system. They were courteous and pleasant. It was worth the service call. They might have lost a repair job, but guess who I’ll call when my a/c finally needs replacing?”
“I would like to comment Nate for his high level of service and persistence. Genuinely appreciated.”
“They were quick to come out and solve my problem. The service person looked knowledgeable. They tried to help me initially over the phone, which would not have cost me at all. The price was reasonable. They were very responsive.”
“Kron & West installed our HVAC several years ago and have provided twice yearly service since then. Their technicians are excellent. They are thorough, punctual, polite and do the necessary which in our case includes climbing out on the roof and diving into a closet. We are convinced that their thorough twice yearly service is extending the life of expensive equipment and lowering our electricity bills. The service cost is worth it to us for peace of mind.”
“Kron & West are extremely professional and responsive.”
“I have a service contract with them for my heating & cooling service. They are very good and I have been using them for a long time.”
“I want to take this opportunity to tell you how pleased I am with your service. John was here this morning to do my routine work,and as all techs with Kron & West, he was on time, efficient, pleasant and knowledgeable about the units. It is a pleasure doing business with your company.”
“I was very happy with the installers today. They did a great job.”
“Brad was very friendly, personable, efficient and did a wonderful job on all my 5 properties in Clearwater…. he’s an asset to your company.”
“I’m very happy with the new unit you sold me and the service I received from your technicians. Since the new unit was installed, my electric bills are way down. I’m very happy with your company and the service you have provided me.”
“… excellent job troubleshooting our system and have not had an issue since.”
Tom R., commercial customer
“Ryan did a fabulous job, very professional and intelligent.”
“The technician did a great job today. Every tech has been so nice and I’m very happy with the service.”
“Brad is very professional and impressive.”
We welcome your feedback and invite you to share your thoughts with us on your recent service experience.