We are committed to 100% customer satisfaction. Ranked #1 in customer satisfaction by Trane CSI Survey Center, we strive to deliver personalized customer service in addition to quality air conditioning services and products.
We would like to share customer experiences with Kron & West Air Conditioning.
“You and your staff are wonderful! I’ve had contracts with you now for 2 homes for almost 10 years and I would NOT use any other company. You’re honest, fair, professional, punctual and you’re totally all about flexible solutions when potentially costly problems arise. And this is for a family run business well established for years on Tampa Bay, very kind to both their customers and to their community. Love you guys.”
“My first contact with Kron &West was Saturday July 24,2016. I was cheerfully greeted by Bob as potentially needing a complete new system, however upon his inspection of my current American Standard unit it was easily determined that I had been misdiagnosed by my previous a/c repair company! He then set me up with the Kron & West service techs and they were at my home within 30 minutes of Bob contacting them! Bravo, what an operation you all have, and so efficient! Chris and Brian were just relentless in diagnosing my issues and worked several hours, step by step to finally get my system up and running .The service department is the Best of the Best of any that I’ve encountered. Although a few hours later my main breaker started kicking off on start up. I called Brian and within 15 minutes Chris was back and replaced the 30 amp breaker and spent 4 to 5 more hours just scouring every component of that system over and over just to make absolutely, that me, the Customer would have a working system complete for my weekend. I was just simply amazed with the dedicated, hardworking, highly skilled personnel you have assembled together. Chris and Brian are such stand out guys and just never quit until the job is complete ! Well, you all have earned my utmost respect and I will be, from this day forward, a lifelong customer of Kron and West for all my a/c needs. Thanks Again to all of you that took care of me over the weekend and a Huge Shout Out to Brian & Chris.. YOU 2 GUYS JUST ROCK.”
“We were extremely pleased with our tech..Chris and his dispatcher Ryan. Chris followed up on a problem and came back to solve the issue. He was very courteous, customer friendly and very knowledgeable about the equipment recently installed by Kron. Ryan was very personable in setting the appointment making it convenient to our needs. We would highly recommend Kron to our friends. Thank you for the service! It’s a pleasure to have experience with a business in Florida that is very dependable!”
“I called Kron & West A/C to check my a/c that was making 2 strange noises – tapping and water running. The a/c was working fine otherwise. These noises were heard both before and after they left, but not while they were here. However, THEY KNEW WHAT WAS CAUSING THE NOISES. (The previous a/c company I called who did a checkup and minor repairs had no idea what the cause was.) I paid for the service call and felt satisfied that what I had would not cause any problems. John and Brad were professional and knowledgeable. They did a thorough inspection of my system. They were courteous and pleasant. It was worth the service call. They might have lost a repair job, but guess who I’ll call when my a/c finally needs replacing?”
“I would like to comment Nate for his high level of service and persistence. Genuinely appreciated.”
“They were quick to come out and solve my problem. The service person looked knowledgeable. They tried to help me initially over the phone, which would not have cost me at all. The price was reasonable. They were very responsive.”
“Kron & West installed our HVAC several years ago and have provided twice yearly service since then. Their technicians are excellent. They are thorough, punctual, polite and do the necessary which in our case includes climbing out on the roof and diving into a closet. We are convinced that their thorough twice yearly service is extending the life of expensive equipment and lowering our electricity bills. The service cost is worth it to us for peace of mind.”
“Kron & West are extremely professional and responsive.”
“I have a service contract with them for my heating & cooling service. They are very good and I have been using them for a long time.”
“I want to take this opportunity to tell you how pleased I am with your service. John was here this morning to do my routine work,and as all techs with Kron & West, he was on time, efficient, pleasant and knowledgeable about the units. It is a pleasure doing business with your company.”
“I was very happy with the installers today. They did a great job.”
“Brad was very friendly, personable, efficient and did a wonderful job on all my 5 properties in Clearwater…. he’s an asset to your company.”
“I’m very happy with the new unit you sold me and the service I received from your technicians. Since the new unit was installed, my electric bills are way down. I’m very happy with your company and the service you have provided me.”
“… excellent job troubleshooting our system and have not had an issue since.”
Tom R., commercial customer
“Ryan did a fabulous job, very professional and intelligent.”
“The technician did a great job today. Every tech has been so nice and I’m very happy with the service.”
“Brad is very professional and impressive.”
We welcome your feedback and invite you to share your thoughts with us on your recent service experience.